Enrich Your Customer Experience
Connect with 2 billion users across the globe with a fast, user-friendly, secure, and reliable platform. Empower your enterprise to provide real-time 2-way communication by integrating our APIs to send and receive messages.
Think WhatsApp = Think Pinnacle
Businesses that use WhatsApp Solutions have discovered
Improving customer experience for insurance services with WhatsApp Business Platform
91%
success rate in understanding customer requests via virtual assistants
2x
faster in delivering new digital services
300%
growth in customer opt-in rates for customer care
Bank Drives Conversions and Business Growth with the WhatsApp Business Platform
37%
of all conversions are via WhatsApp
42%
increase in net margin interest income through WhatsApp
56%
more credit card applicants respond to verification notifications
Topnotch lab diagnostics for COVID-19 tests supported by WhatsApp Business Platform
94%
of interactions don’t need live agent support
90%
customer satisfaction rating improvement since implementation
$2.5M
estimated savings in customer service with WhatsApp
Providing 24/7 customer service with the WhatsApp Business Platform
1.5M
WhatsApp conversations over 10 months (approx.)
80%
customers served via WhatsApp over 10 months
650K
customers recommend the WhatsApp customer service channel
Engaging soccer fans in a personalized way with WhatsApp Business Platform
96%
of interactions don’t need live agent support
78%
decrease in response times compared to traditional fan service outlets
$50K
USD earned through one advanced membership sales campaign
Engaging more consumers with customized messages and offers with WhatsApp
$500K
in sales in one month attributed to WhatsApp
10x ROI
increase over email, in-app push notifications, and SMS messages
57%
click-through rate with WhatsApp
Providing always-on customer service and selling opportunities with WhatsApp Platform
390%
increase in leads over the original chatbot
34X
ROI in six months
33%
reduction in call center volumes
Increasing learner engagement with a fast, easy-to-use interface in WhatsApp
1.8 M
daily messages to learners through WhatsApp
260%
increase in learner engagement with WhatsApp
224%
approximate increase in daily users in less than one year
Seamless API Integrations enables your enterprise to deliver
Notification
Send important alerts and keep your customers informed in 70+ languages for more engagement
Helpdesk
Configure smooth handover to your Live agent and resolve the customer queries and grievances 24x7
Tracking and Location Feature
Track real-time location status and find the nearest Service Centre, Branch, or ATM
Order and Delivery Update
Send order updates, and schedule delivery or pickup with time notification
Send important alerts and keep your customers informed in 70+ languages for more engagement
Configure smooth handover to your Live agent and resolve the customer queries and grievances 24x7
Track real-time location status and find the nearest Service Centre, Branch, or ATM
Send order updates, and schedule delivery or pickup with time notification
Why Choose Pinnacle for WhatsApp Business solution?
Design the professional business profile to connect with customers
Secured communication with end-to-end encryption (HTTPS connection)
Connect with clients in the language they are comfortable
API Integration with your CRM to send real-time updates to the clients'
Webhook integration for dynamic responses
Admin portal for administration and management
Smooth transfer from bot to customer support executive
Optimize your conversation with detailed reports
Set custom messages for greetings as well as stay away period
Benefits for You
- Connect with your customers anytime anywhere in the world
- Fast onboarding with quick integration of your business process
- Create a rich customer experience with the unlimited possibilities
- Set quick messages for greeting and away time for client engagement
- Link your business with our bot and keep your agents free of repetitive client concerns
- Attractive business portfolio helps lead creation and customer engagement
Manage Your Workflows with Ease
With our highly dependable platform, create your bots that automate your business. to share documents in PDF or Video format to open automated sales, customer service, scheduling, or any other type of relationship channel. Check out the below points to understand the flow creation nodes:
- Set Question Button
- Pop up options
- Set Messages with multimedia files
- Link your webhook
- Create conditions
- Connect to the Live Chat panel
The ChatBot that Delivers Results
A WhatsApp ChatBot like no other. WhatsApp ChatBot from Pinnacle goes an extra mile to deliver your brand identity-driven conversations with your consumers. This intelligent ChatBot makes your brand communicate with your customers any day, anytime while delivering the messages to meet service demands. Plan a great Customer Experience for any complex workflow and message delivery with our indigenous ChatBot that fits all requirements, with ease.
Human in the Loop
One of the best in industry solutions for Bot to Agents seamless transition is offered by Pinnacle today. While ChatBot can handle a magnitude of variety and complex workflows in customer interaction, sometimes the use case demands more personalized services being offered by a human agent. Our Human in the loop system helps manage this workflow requirement with ease and with a higher degree of empowerment to the agent when this transition takes place.