Privacy Policy

Pinnacle Teleservices Pvt. Ltd. (“us”, “we”, or “our”) operates the https://www.pinnacle.in website through this domain and or other sub-domains (the “Service”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We committed to protecting the information that you share with us and explaining how we collect, process, and share that information online. When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and entrust to keep it secure. We will not use or share your information with anyone except as described in this Privacy Policy.

This Privacy Policy is meant to help you understand the following:

  • What information we collect,
  • How we collect,
  • Why we collect it,
  • How we keep it secure, and
  • How you can update, manage, export, and delete your information.
  1. PURPOSE
    This Policy sets out the way in which we process your information when you use our website or other digital platforms in accordance with the General Data Protection Regulation (GDPR).

  2. APPLICABILITY
    This Policy applies to individuals visiting our website. The Policy applies only to the information we collect through our website, in email, text and other electronic communication received through or in connection with our website.

  3. INFORMATION WE MAY PROCESS (“Personal Data”)
    1. We use your Personal Information for providing and improving the Service and “data subjects” (hereinafter referred to as “You or your”) personal data are collected, how they’re handled, and how your privacy is protected. In this policy, “we”, “us” and “our” may refer to Pinnacle or its subsidiaries and affiliates. We may collect your personal data including your email id, demographic information including country, postcode, first name/last name, job title, mobile number, social media profile, preferences and interests. We may also capture additional Personal data in the form of various usage and user metrics when you use on our website including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage history, MAC Address, mobile unique device ID and other similar information. While some of this data is captured directly from you, for example, by way of web forms and web log servers, others can be captured indirectly from third parties, for example, tracing organization details, preferences and interests on the basis of IP address and browsing history respectively.

    2. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions. Accordingly, to be in compliance with the requirements of the General Data Protection Regulation (hereinafter “GDPR”) we have updated our privacy policy.

    We build a range of services that you would find it on our website, and in order to achieve this we collect personal data from you in a number of ways including:

    • Applications
    • Web Forms
    • Off-site services
    • Others
    • Contractual Commitments


  4. WHAT INFORMATION DO WE COLLECT?”
    We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
    • Phone Numbers
    • Email Addresses
    • Name / username
    • Billing Addresses


  5. LOG DATA
    When you use our Site, we may automatically collect and store certain information in server logs.by or through a mobile device (Log Data)

    This may include:

    • details of how you used our Site;
    • Internet protocol address;
    • device event information, such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL; and/or
    • cookies that may uniquely identify your browser.
    • your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
    • In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third-party service providers have their own privacy policies addressing how they use such information.


  6. LOCATION INFORMATION
    We may use and store information about your location, if you give us permission to do so. We use this information to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at any time, through your mobile device settings.


  7. COOKIES
    Cookies are alphanumeric identifiers with small amount of data that is commonly used as an anonymous unique identifier. Cookies are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Please note, a cookie in no way gives us access to your computer. Our website uses these “cookies” to collect information and to improve our Service. You can accept the cookies to be placed on your browser by clicking on the Allow Cookies or I Agree button. You can find out more about which cookies we are using or switch them off in settings. Further details on cookies are available as a part of our website cookie notice. If you select Allow Cookies or I Agree as mentioned above, at any time you also have the option to change/control your cookies through your browser settings. For instructions on changing your browser settings, select browser:

    However, if you do not accept cookies, you may not be able to use some portions of our Service.

  8. SERVICE PROVIDER
    We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.


    These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Those functions include payment card processors, shipping vendors, call-center support, analyzing or hosting data on cloud-based servers, and other companies that help us improve our products and services. We offer to our Users the ability to use location-based tracking on certain mobile technologies as part of Pinnacle Services. We provide location-based services on these Pinnacle products, we and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your device.

  9. THIRD -PARTY SERVICES
    We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third- Party Services”).


    You acknowledge and agree that Pinnacle shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Pinnacle does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

    Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

  10. KIDS PRIVACY POLICY
    We do not address anyone under the age of 13. The Services are not intended for users under the age of 13. We do not knowingly collect any Personal data from children under 13 or market to or solicit information from anyone under the age of 13.. If We become aware that We have collected Personal Data from anyone under the age of 13, we will remove all the information from our serves as soon as possible unless it is with the consent and involvement of a parent guardian.


  11. COMMUNICATIONS
    We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.


  12. HOW DO WE PROTECT YOUR INFORMATION?
    We implement appropriate physical, electronic, procedural and managerial procedures to safeguard your information against loss, unauthorized access, misuse or modification. With variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to Pinnacle or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards. We strive to use commercially acceptable means for protecting your information.


  13. COMPLIANCE WITH LAWS
    We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.


  14. SECURITY
    The security of your Personal Information is important to us, we have implemented appropriate physical, electronic, procedural to safeguard your information against loss, unauthorized access, misuse or modification but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We require any third parties processing your information to implement the same levels of protection with respect to your data. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


  15. INTERNATIONAL TRANSFER
    Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.


    If you are located outside India and choose to provide information to us, please note that we transfer the information, including Personal Information, to India and process it there.

    Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

  16. LINKS TO OTHER SITES
    This Privacy Policy applies only to the Services. The Service may contain links to other sites that are not operated or controlled by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.


  17. GROUNDS FOR LAWFUL PROCESSING OF PERSONAL DATA
    When we process your Personal data, we do so primarily in connection with marketing, sale and promotion of services which we provide or which are procured using our services and to improve and enhance the range of those services and offerings. Pinnacle relies on the following legal grounds for the collection, use, sharing, and processing of Personal Information as described in this Privacy Policy.


    • when we process cookies, with your explicit consent; or
    • when we process your personal data for communication, sales and marketing, registration and subscriptions purposes, where processing is necessary for the purpose of pursuing our legitimate interests.
    • Performance of the contract with our Users;
    • Consent, as permitted by applicable law
    • Fraud prevention, misuse of company IT systems, or money laundering;
    • Performance of the contract with our Users;
    • detect, prevent or otherwise address fraud, security or technical issues; and/or
    • protect against harm to the rights, property or safety of Pinnacle, our users or the public, as required or permitted by law.


  18. CHANGES TO THIS PRIVACY POLICY

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

  19. CONTACT US

    In case you have any questions, comments or concerns about this policy or wish to exercise any of the above-mentioned rights, you can contact.

    Contact Support

    Telephone: +91 83088 00004, +91 83088 00005
    Email ID: support@pinnacle.in