Logistics

Power up the Communication for the Logistics

Send package updates, delivery agent information, reschedule requests, feedback requests, and return policy processes to your distribution chain on a regular basis. Increase customer satisfaction by providing the information they demand on the appropriate channel and at the appropriate time.

Reduce Costs and Increase Efficiency

Calling for every update is both time-consuming and expensive. Hence, Pinnacle’s products will enable you to communicate with the consumers via multiple platforms such as messaging, WhatsApp, Email, and Voice. integrate our services and reduce operational costs.

Automate services and Improve Customer Satisfaction

Pinnacle’s SMS, WhatsApp, and Email APIs enable the enterprises to send a timely update with regards to orders, delivery, and payment and keep the consumers happy. We also offer bot solution for the consumers to easily connect with your enterprise to get full knowledge of the process of delivery with live tracking.

Great Customer Experience and Brand Credibility. All these with Pinnacle Logistics Solutions, Try Today!






    Pre and Post Delivery Notifications

    Keep consumers engaged with your enterprise with a regular update regarding the package ETA, delivery agent details, and security information like order pin. Also, request for delivery and product feedback via links or forms. Facilitate various requests like return and exchange requests.

    Answer FAQs with Bot Solutions and Live Agent Chat

    Design the bot flows as per your requirement with the Frequently Asked Questions, and make your services accessible 24×7 for the consumer to get the answers to their queries anytime and anywhere they want. Link your bot with the Live Chat Agent, and ease up the resolution process for the client and chatting about their concern directly with the enterprise representatives.
    SMS

    SMS

    Deliver your transactional, OTPs, and promotional messages securely and timely to the consumer.

    Email

    Email

    Power up the campaigns with the most cost-effective and high ROI email solutions.

    WhatsApp Business API

    WhatsApp Business API

    Reach more than 2 billion users with fast, reliable, encrypted, and AI/ML-enabled WhatsApp Business API.