Businesses that use WhatsApp Business API have discovered

Improving customer experience for insurance services with WhatsApp Business Platform


success rate in understanding customer requests via virtual assistants


faster in delivering new digital services


growth in customer opt-in rates for customer care

Bank Drives Conversions and Business Growth with the WhatsApp Business Platform


of all conversions are via WhatsApp


increase in net margin interest income through WhatsApp


more credit card applicants respond to verification notifications

Topnotch lab diagnostics for COVID-19 tests supported by WhatsApp Business Platform


of interactions don’t need live agent support


customer satisfaction rating improvement since implementation


estimated savings in customer service with WhatsApp

Providing 24/7 customer service with the WhatsApp Business Platform


WhatsApp conversations over 10 months (approx.)


customers served via WhatsApp over 10 months


customers recommend the WhatsApp customer service channel

Engaging soccer fans in a personalized way with WhatsApp Business Platform


of interactions don’t need live agent support


decrease in response times compared to traditional fan service outlets


USD earned through one advanced membership sales campaign

Engaging more consumers with customized messages and offers with WhatsApp


in sales in one month attributed to WhatsApp

10x ROI

increase over email, in-app push notifications, and SMS messages


click-through rate with WhatsApp

Providing always-on customer service and selling opportunities with WhatsApp Platform


increase in leads over the original chatbot


ROI in six months


reduction in call center volumes

Increasing learner engagement with a fast, easy-to-use interface in WhatsApp

1.8 M

daily messages to learners through WhatsApp


increase in learner engagement with WhatsApp


approximate increase in daily users in less than one year

Easy to Integrate Across Platforms

Engage with your customers seamlessly through multiple platforms you already use such as  CRM, ticketing systems, ERP, HRMS, and POS, and proactively send automated transactional messages to customers with improved quality of the interactions. Our workflows are evolving with use cases that we handle for our clients and this is immensely helping our conversational AI to deliver a better customer experience.

Seamless API Integrations enables your enterprise to deliver



Send important alerts and keep your customers informed in 70+ languages for more engagement



Configure smooth handover to your Live agent and resolve the customer queries and grievances 24x7

Tracking and Location Feature

Tracking and Location Feature

Track real-time location status and find the nearest Service Centre, Branch, or ATM

Order and Delivery Update

Order and Delivery Update

Send order updates, and schedule delivery or pickup with time notification

Pinnacle - Industry Solution

Pinnacle is an experienced collaborator, we delivered complex BOTS for several brands till date by seamlessly automating their business processes helping businesses to connect with their customers on our indigenous BOT platform.

WhatsApp Business API will change communication

Change the way you communicate with your customers, WhatsApp Business API will create meaningful enriching and
happy moments for your customers


Send important alerts

News Letters

Share business Performance and developments

Real time Info

Booked tickets, Invoices, brochure, User Manual


Smooth Handover to Live agent


Send Products Catalogue, Make payments


Schedule delivery or pickup. Notify timings

Loyalty Program

Dealers and Retailers, Customers

Social Media Integration

Facebook – "Click to WhatsApp button”

Location Feature

Find nearest Service Centre, Branch, ATM

API Integrations

Integrate CRM, ticketing systems, ERP, HRMS, POS


Run customer satisfaction survey


Send Automated replies for common queries

Why Choose Pinnacle for WhatsApp Business API?

Design the professional business profile to connect with customers

Secured communication with end-to-end encryption (HTTPS connection)

Connect with clients in the language they are comfortable

API Integration with your CRM to send real-time updates to the clients'

Webhook integration for dynamic responses

Admin portal for administration and management

Smooth transfer from bot to customer support executive

Optimize your conversation with detailed reports

Set custom messages for greetings as well as stay away period

Benefits for You

Manage Your Workflows with Ease

With our highly dependable platform, create your bots that automate your business. to share documents in PDF or Video format to open automated sales, customer service, scheduling, or any other type of relationship channel. Check out the below points to understand the flow creation nodes:

The ChatBot that Delivers Results

A WhatsApp ChatBot like no other.  WhatsApp-enabled ChatBot by Pinnacle goes an extra mile to deliver your brand identity-driven conversations with your consumers. This intelligent ChatBot makes your brand communicate with your customers any day, anytime while delivering the messages to meet service demands. Plan a great Customer Experience for any complex workflow and message delivery with our indigenous ChatBot that fits all requirements, with ease.

Human in the Loop

One of the best in industry solutions for Bot to Agents seamless transition is offered by Pinnacle today. While ChatBot can handle a magnitude of variety and complex workflows in customer interaction, sometimes the use case demands more personalized services being offered by a human agent. Our Human in the loop system helps manage this workflow requirement with ease and with a higher degree of empowerment to the agent when this transition takes place.