Pinnacle Teleservices

Enrich Your Customer Experience

Connect with 2 billion users across the globe with a fast, user-friendly, secure, and reliable platform. Empower your enterprise to provide real-time 2-way communication by integrating our APIs to send and receive messages.

    Think WhatsApp = Think Pinnacle

    Businesses that use WhatsApp Solutions have discovered

    Improving customer experience for insurance services with WhatsApp Business Platform

    91%

    success rate in understanding customer requests via virtual assistants

    2x

    faster in delivering new digital services

    300%

    growth in customer opt-in rates for customer care

    Bank Drives Conversions and Business Growth with the WhatsApp Business Platform

    37%

    of all conversions are via WhatsApp

    42%

    increase in net margin interest income through WhatsApp

    56%

    more credit card applicants respond to verification notifications

    Topnotch lab diagnostics for COVID-19 tests supported by WhatsApp Business Platform

    94%

    of interactions don’t need live agent support

    90%

    customer satisfaction rating improvement since implementation

    $2.5M

    estimated savings in customer service with WhatsApp

    Providing 24/7 customer service with the WhatsApp Business Platform

    1.5M

    WhatsApp conversations over 10 months (approx.)

    80%

    customers served via WhatsApp over 10 months

    650K

    customers recommend the WhatsApp customer service channel

    Engaging soccer fans in a personalized way with WhatsApp Business Platform

    96%

    of interactions don’t need live agent support

    78%

    decrease in response times compared to traditional fan service outlets

    $50K

    USD earned through one advanced membership sales campaign

    Engaging more consumers with customized messages and offers with WhatsApp

    $500K

    in sales in one month attributed to WhatsApp

    10x ROI

    increase over email, in-app push notifications, and SMS messages

    57%

    click-through rate with WhatsApp

    Providing always-on customer service and selling opportunities with WhatsApp Platform

    390%

    increase in leads over the original chatbot

    34X

    ROI in six months

    33%

    reduction in call center volumes

    Increasing learner engagement with a fast, easy-to-use interface in WhatsApp

    1.8 M

    daily messages to learners through WhatsApp

    260%

    increase in learner engagement with WhatsApp

    224%

    approximate increase in daily users in less than one year

    Easy to Integrate Across Platforms

    Engage with your customers seamlessly through multiple platforms you already use such as  CRM, ticketing systems, ERP, HRMS, and POS, and proactively send automated transactional messages to customers with improved quality of the interactions. Our workflows are evolving with use cases that we handle for our clients and this is immensely helping our conversational AI to deliver a better customer experience.

    Seamless API Integrations enables your enterprise to deliver

    Notification

    Notification

    Send important alerts and keep your customers informed in 70+ languages for more engagement

    Helpdesk

    Helpdesk

    Configure smooth handover to your Live agent and resolve the customer queries and grievances 24x7

    Tracking and Location Feature

    Tracking and Location Feature

    Track real-time location status and find the nearest Service Centre, Branch, or ATM

    Order and Delivery Update

    Order and Delivery Update

    Send order updates, and schedule delivery or pickup with time notification

    Why Choose Pinnacle for WhatsApp Business solution?

    Design the professional business profile to connect with customers

    Secured communication with end-to-end encryption (HTTPS connection)

    Connect with clients in the language they are comfortable

    API Integration with your CRM to send real-time updates to the clients'

    Webhook integration for dynamic responses

    Admin portal for administration and management

    Smooth transfer from bot to customer support executive

    Optimize your conversation with detailed reports

    Set custom messages for greetings as well as stay away period

    Benefits for You

    Manage Your Workflows with Ease

    With our highly dependable platform, create your bots that automate your business. to share documents in PDF or Video format to open automated sales, customer service, scheduling, or any other type of relationship channel. Check out the below points to understand the flow creation nodes:

    The ChatBot that Delivers Results

    A WhatsApp ChatBot like no other. WhatsApp ChatBot from Pinnacle goes an extra mile to deliver your brand identity-driven conversations with your consumers. This intelligent ChatBot makes your brand communicate with your customers any day, anytime while delivering the messages to meet service demands. Plan a great Customer Experience for any complex workflow and message delivery with our indigenous ChatBot that fits all requirements, with ease.

    Human in the Loop

    One of the best in industry solutions for Bot to Agents seamless transition is offered by Pinnacle today. While ChatBot can handle a magnitude of variety and complex workflows in customer interaction, sometimes the use case demands more personalized services being offered by a human agent. Our Human in the loop system helps manage this workflow requirement with ease and with a higher degree of empowerment to the agent when this transition takes place.

    Know More