Job Description
Position Details
| Position | Business Analyst (BA) |
| Department | Bot Team |
| Employment Type | Full-Time |
| Experience | 2 – 6 years as BA or equivalent role |
| Qualification | B.E. / B.Tech / BCA / B.Sc (IT/CS) / BBA or related field |
| Location | Nagpur |
About the Role
We are looking for a proactive and detail-oriented Business Analyst to join our Bot Team. This role sits at the intersection of client business needs, product thinking, and technical execution.
You will work closely with clients to understand their automation and chatbot requirements, translate them into clear functional specifications, and ensure seamless coordination across development, QA, and delivery teams.
You will work closely with clients to understand their automation and chatbot requirements, translate them into clear functional specifications, and ensure seamless coordination across development, QA, and delivery teams.
You will work on WhatsApp, RCS, and Web chatbot projects - from understanding what the client wants, to mapping conversation flows, writing functional specs, and ensuring the delivered bot matches every requirement and managing the team is the integral part of your work.
Key Responsibilities
Requirement Gathering & Analysis
- Gather, analyze, and document business requirements from clients and internal stakeholders
- Conduct requirement gathering meetings, workshops, and client discussions
- Prepare BRDs (Business Requirement Documents), FRDs (Functional Requirement Document), user stories with acceptance criteria, and process flows
- Perform gap analysis, feasibility analysis, and impact assessment for new requirements
- Maintain a Requirement Traceability Matrix (RTM) throughout the project lifecycle
Chatbot & Workflow Design
- Assist in designing chatbot conversation flows for WhatsApp, RCS, and Web channels
- Work with developers to script bot dialogue, fallback logic, and user journeys
- Map and optimize workflows for automation and process efficiency
- Translate business requirements into functional specifications for technical teams
Project Coordination & Delivery
Stakeholder Communication
- Coordinate with development, QA, product, and delivery teams throughout the project lifecycle
- Track project requirements, change requests, and documentation updates
- Support UAT (User Acceptance Testing) and ensure successful project sign-off
- Validate delivered solutions against business requirements
- Prepare demo scripts and client walkthrough presentations
Stakeholder Communication
- Facilitate smooth communication between clients and internal teams
- Manage client expectations and flag risks proactively
- Identify opportunities for automation and process improvement in client workflows
Skills and Competencies
| Skill | Level | Why it matters for this role |
|---|---|---|
| Requirement Gathering & Analysis | Required | Core of the BA role – translating client needs into specs |
| Communication & Stakeholder Management | Required | Daily client interaction and internal team bridging |
| Documentation & Process Mapping | Required | BRDs, FRDs, user stories, RTM, flow diagrams |
| WhatsApp / RCS / Conversational AI Knowledge | Required | Team works exclusively on bot channels – must-have context |
| Chatbot Conversation Flow Design | Required | Working with devs on bot journeys, fallbacks, and scripts |
| SDLC / Agile Methodology | Required | Project lifecycle and sprint-based delivery |
| Wireframing / Workflow Tools (Draw.io, Visio, Figma) | Required | Visual flow creation for bots and processes |
| UAT Support & Validation | Required | Ensuring delivered bots meet client requirements |
| Prompt Engineering | Required | Writing effective prompts for AI tools used in bot development & testing. |
| APIs, Integrations & System Workflows | Preferred | BAs will encounter JSON/API responses regularly |
| Jira / Project Management Tools | Preferred | Tracking requirements, tasks, and change requests |
| Excel (Advanced) | Preferred | Data analysis, reports, and requirement matrices |
| Basic JSON / API Response Reading | Preferred | Helpful when working with dev teams on bot integrations |
Qualifications & Experience
| Education | B.E. / B.Tech / BCA / B.Sc (IT or CS) / BBA or equivalent |
| Note | Candidates from non-technical backgrounds must demonstrate strong hands-on exposure to software / tech projects |
| Experience | 2 – 6 years in a Business Analyst or similar role |
| Domain Preference | Chatbot, AI, Automation, or SaaS product companies |
What You Will Work On
A snapshot of real work in this role:
- Joining a client call, gathering requirements for a WhatsApp chatbot for customer support, and converting those notes into a structured FRD
- Mapping out a multi-step bot conversation flow for an HR leave management bot on RCS
- Coordinating with developers and QA during bot testing to ensure the flow matches what the client signed off on
- Preparing a walkthrough deck to demo the bot to the client before go-live
- Logging a change request mid-project, assessing its impact, and updating the RTM accordingly
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