Job Responsibilities
- Gain a comprehensive understanding of the company’s products and services.
- Monitor database performance, identify bottlenecks, and propose solutions for optimization.
- Conduct data analysis to identify trends, patterns, and insights that support business decision-making.
- Troubleshoot and resolve database, Application issues, including data performance problems.
- Maintain documentation and standard operating procedures.
- Assist in data migration, transformation, and integration activity.
- Provide customer support through email ticketing system, remote sessions, and phone calls.
- Resolve customer complaints and address their queries promptly and effectively.
- Offer detailed information about the products and services to customers.
- Maintain records of all customer communications for future reference.
- Strive to provide exceptional customer service and ensure customer satisfaction.
- Follow up with customers to gather any further information or address additional needs.
- Collect feedback from customers to improve the quality of services.
- Contribute to the company’s knowledge base by documenting important information and updates.
- Foster and maintain positive relationships with clients.
- Uphold the quality and standards of the services provided.
Qualification and Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2+ years Experience in a Technical Support Environment
Knowledge and Skills
- Strong knowledge of database management systems, including MySQL/Oracle/MSSQL/Mongo and other relational databases.
- Proficient in data analysis techniques and tools.
- Familiarity with database performance tuning and optimization.
- Experience with data migration, transformation, and integration processes.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and collaboration abilities.
- Understanding API testing tools like JMeter and postman.
- Understanding of Get and Post API methods.
- Understanding and working knowledge of Customer Relationship Management software such as ZOHO, Freshdesk etc.
Preference
Technical abilities to include the following:
- Database analysis
- Database structural knowledge
- Experienced in APIs and data manipulation
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