Benefits of chatbot usage in the banking sector! Part – 1

The banking sector has recognised the value of a rich user experience in the modern day. It is essential to ease the process for all the customer needs in order to come out as a strong player in the industry. Chatbots are the most effective method of all for producing a good user experience. Every day, chatbots are becoming more and more popular. The necessity for quick response and constant availability is essential as technology develops and people become more tech savvy. Customers doesn’t want to wait; what they want is priority. Chatbots can help with that.

A few advantages of chatbots to improve user experience are listed below:

Transfer Money
Customers can use chatbots to transfer money directly from their bank accounts. It only involves a few simple steps. Paying bills and recharging prepaid phones are extra features to money transfer.

Open Account
Opening a bank account while at home. People can quickly open an account by choosing the type of account they want and sharing their papers. Different account types have different rules, regulations, and benefits that can be immediately learned with the aid of a chatbot in your local tongue. Customers can readily understand chatbots because they are multilingual.

Track Transactional history
Bank Customers can readily access their transaction history. Customers can use chatbots to schedule reminders for receiving weekly or monthly updates on their transactions. As needed, receiving a complete report on each transaction’s details, including UPI, check, bank transfer, and more, is also possible.

Personlized banking assistance
Giving someone special attention always makes them feel special. Additionally, it’s important to always make customers pleased if you want to retain their business. Sharing customised news and alerts with the client on a regular basis, coupled with deals. The company will always profit from personally advising customers and fixing their difficulties as quickly as feasible.

Easy KYC Registration
Customers are no longer required to complete the same form when registering for KYC. Banking chatbots will make it simple and convenient for customers to link their Aadhar card to their bank account while customers are at home.

Buy digital Gold
Due to the world’s rapid transition to digitalization, gold is now also available online. The advantages of digital gold are numerous. But a person’s concern is always buying it safely and from a reliable source. Due to WhatsApp’s reputation as one of the most secure messaging platforms, customers can easily purchase digital gold just by chatting with the Pinnacle bot.

Fixed Deposit
A chatbot can quickly guide a customer through the process of opening a fixed deposit. Not only that, but chatbots can also assist with renewal alerts for FDs (Fixed Deposits) and obtaining the most recent statement. A chatbot makes it simple to access terms and conditions information prior to opening or closing a fixed deposit (FD).

Check Nearest Branch
For a variety of different reasons, customers constantly search for the closest open bank branch. A customer would only want to receive accurate information about the closest branch directly from that bank’s chatbot.

Get Locker Service
A chatbot can easily assist with opening a locker, monthly fees payment, locker updates, nominees, locker access timings, and more. With the aid of the bot, it is also possible to close a locker request, change the nominee for the position, and change the payment account for locker fees. Customers can access all services in one location.

Apply for Credit card
With the aid of a chatbot, customers can easily apply for credit cards. Furthermore, receiving information about your credit score, credit limits, credit payment due date, and credit card statement is simple with just one chat account.

In conclusion, chatbots can be a huge help to the banking industry in terms of customer support. In the age we live in, being accessible around-the-clock is not only necessary but also a benefit because customers demand it. Customers have short attention spans and an abundance of options, so banks should provide the best service possible. With its chatbot solutions, Pinnacle is ready to help banks. Pinnacle offers trustworthy and affordable whatsapp business solutions. To find out more about how to improve customer engagement for your company, get in touch with us.

• Talk to us about your business requirements
• Get strategic and creative advice
• Discuss custom technical solution
• Contact us