Benefits of chatbot usage in the banking sector! Part – 2

In any industry, taking care of customers is crucial, and equally crucial is taking care of employees. A company or business will succeed if its employees are productive. Chatbots can be used in a variety of ways to make laborious tasks easier for employees and boost productivity. Chatbots and Pinnacle chatbot solutions can also increase employee and customer engagement. Let’s look at a few use cases where chatbots help to increase employee productivity.

A few advantages of chatbots to improve efficiency of bank employees are listed below:

Automated Customer Service
Automatic customer service is provided. Major and significant issues are presented to employees as products, and simple or issues that don’t require human support can be handled directly by chatbots. Although employees aren’t on duty constantly, chatbots can respond to customers whenever they need help and can even make appointments for them. Even employee appointments can be synced by a chatbot to prevent conflict.

Reduce cost of customer support
Customer support costs can be decreased with the aid of chatbots. In sales, scheduling, support, and other professions, chatbots can take the place of human experts. Additionally, doing so enables you to manage leaner service teams, which directly lowers operating costs.

Employees can send timely alerts
If employee share one alert or notification with the customers at a time, it can become a tedious job. However, the chatbot admin panel can assist staff members in directly setting alerts to a large number of customers. Even the type of notification, such as a festival or appointment confirmation or a reminder, can be chosen by the employee and sent to particular clients with the aid of filters. Similar to how they can send birthday and anniversary greetings in bulk, employees.

Employees easy appointment booking
A customer can easily schedule an appointment at their preferred time. Employees can confirm appointments and pre-submit their availability. The customer can also pre-define the meeting’s agenda, allowing the expert employee in that field, for example, insurance, to be scheduled. In conclusion, customers can filter employees based on the problem they are experiencing, which can be handled directly by chatbots.

Festival Greeting
With the aid of a chatbot, sending holiday greetings to all customers can be done automatically. Automation will only reduce the process to a few steps. Employees are more productive because they can quickly share them.

Use for Lead Generation

With chatbot assistance, lead generation becomes significantly quicker and simpler. The best way to effectively market to customers is to directly contact them through their notifications and messages. Automated customer service that answers their questions and clears up their doubts fosters customer trust. Chatbots make it much simpler and more effective to send customers images, videos, and other document-based resources. Conversion rates rise, and customers get individualised service and access to all the information in one place. Using a chatbot to bulk message allows employees to communicate with more people at once, which increases productivity. Based on customer needs, sorting leads and managing customers becomes simple for an employee.

Get customer feedback
Chatbots can improve customer relationships, create a tighter feedback loop, and provide excellent business data for analytics. The 2019 survey found that more than 80% of chatbot users found them helpful and insightful; this percentage is likely to increase in the coming years as bots become smarter, more accessible, and more effective. Employees of banks can easily access statistical information and review customer comments to get a sense of the areas they should concentrate on in the near future. Additionally, they can make future plans based on the feedback results.

Changes in rules and policies
With the aid of chatbots, it is possible to inform customers about changes to bank and governmental policies in an efficient manner. Directly disseminating news from reliable sources in customer chat is always preferable. Chatbots can be used to share policy update summaries, links to the full text of the updates, and other information with customers.

In conclusion, chatbots can be a huge help to the banking industry in terms of increasing employee productivity. With its chatbot solutions, Pinnacle is ready to help banks. Pinnacle offers trustworthy and affordable whatsapp business solutions. To find out more about how to improve customer engagement for your company, get in touch with us.

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