Benefits of chatbot usage in the banking sector! Part – 3

Financial services like stock market, demat accounts, and mutual funds can be handled more easily by chatbots, benefiting both customers and staff. One click or message can take care of all the customer’s needs and updates. Customers can utilise chatbots in a variety of ways to save time and effort. The methods listed below show how customers can use chatbots for all of their financial support needs.

A few advantages of chatbots to improve user experience are listed below:

Open DEMAT Account
Using a chatbot to open a demat account is very simple. Here are the steps for opening a demat account. Check the list of necessary documents after clicking the option to open a demat account. The third step would be to compile the necessary paperwork. Once the customer clicks the link, they must fill out the personal information form. Finally, upload all the necessary documents. After that, the customer will receive account updates directly from the chatbot. 

Check loyalty points and redeem
Customers have the option to view their loyalty points directly and redeem them whenever they want. Since the bank bases its benefits on these loyalty points, being able to check loyalty points in one sitting can give customers a sense of importance and keep them connected to the bank for longer. Even sending a reminder that the customer still has time to use their points before they expire is possible with chatbots. That is advantageous for both the banks and the customers. 

Customers Portfolio check
Keeping a customer informed after they have invested money with a financial service is crucial. Customer must understand where their money is being invested and how much profit they are making. Nowadays, customers check profits, but they also want to know their portfolio because they are more knowledgeable about the financial world. Customers want to know how much of their money is invested in which company or stock because it increases their sense of involvement and confidence in the financial service they have signed up for. A chatbot makes it incredibly quick to check your portfolio. A chatbot for this purpose will only enhance the customer experience.

Security Alerts
In the digital age, security is one of the biggest worries. Customers’ concern for their digital security grows as they become more sophisticated day by day and learn about the various ways that digital frauds can occur. A customer can stay informed and even increase the security of their money by receiving timely alerts about all the latest methods hackers use to steal money. In order to keep a customer informed, it can be helpful to share news about various fraud incidents. Gaining customers’ trust can be accomplished by warning them when someone is attempting to steal their money or hack into their accounts and advising them to change their passwords or PINs.

Get latest news
The most recent information regarding changes to bank and governmental policy can be sent via a chatbot. Additionally, with the aid of a chatbot, employees can effectively inform customers and internal staff members of the bank’s successes and good news. Additionally, users can chat with a chatbot and quickly check the most recent news by themselves. Customers can read the news whenever it suits them, day or night, by logging on to the website. Customers can even use chat to directly connect with a bank representative to access specific news about that particular bank.

Review all activities
Reviewing every activity in a single location can be very convenient. Customers can view every activity connected to the services they have signed up for. Account balance checks, Demat account information, profit information, a customer support executive, and other services are available. Even the amounts deducted for new passports and chequebooks as well as monthly Demat account fees, account maintenance, and locker fees can all be checked by the customer. The chatbot is the only place where customers can check all of the activities related to their bank accounts and financial services enrollment. This is where Pinnacle Chatbot can be very useful. As Pinnacle offers all these services, the employee dashboard is simple to use.

Personal Profile
A chatbot can be used to view all of the personal profile details, including name, address, DOB, and more. Even better, the customer can ask for updates when necessary. The necessary paperwork for updating the user’s personal information can be uploaded to the chatbot itself during a chat. The customer is informed directly in the chats when their personal information is updated in the bank system.

Login and Password
A chatbot can be used to change a customer’s password and pin for their net banking needs. A customer can easily change a forgotten password by following the instructions listed in the chatbot and using the links it offers.

Get a Callback
The “Get a callback” option allows customers to relax while a bank representative calls them to answer any questions they may have instead of having to go to the bank and wait in line to meet a customer support executive.

In conclusion, chatbots can be a huge help to the Financal services provider companies.A company’s most valuable resource is its workforce, and tools that make their jobs easier will always make them happier. Customer satisfaction is the most crucial factor in determining a company’s success in any industry, and using chatbots to improve the customer experience will always look good on the company’s end. When given effective technology and good technical support, employees always perform better. With its chatbot solutions, Pinnacle is ready to help banks. Pinnacle offers trustworthy and affordable whatsapp business solutions. To find out more about how to improve customer engagement for your company, get in touch with us.

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