CPaaS: A Healthcare Communication Game-Changer

In the past ten years, there have been many changes in healthcare communication, from treatments to health surveys. As a result, providing care and assistance to patients during a global crisis like Covid-19 has been a rare medical emergency. Healthcare organisations have made the decision to provide medical care and report delivery as needed remotely, using CPaaS. Today’s game-changing CPaaS (Communication Platform as a Service) is cloud-enabled. This is a disguised blessing because it makes it easier to communicate with patients in real time, especially when face-to-face interference is not an option. Appointment scheduling, reminders, reports, prescription refills, patient advice, and other functions are made possible by CPaaS by integrating communication features into your web or mobile applications.

 

For instance, general practitioners and primary care doctors have started to give their patients access to online scheduling. Many healthcare organisations have decided to cater to their patients remotely using CPaaS to deliver reports as needed and to provide medical assistance as the use of electronic health records (EHRs) has increased.

Covid-19 is the catalyst for digital transformation

The way doctors interact with their patients has changed as a result of the 2020–21 pandemic. The effects on the healthcare industry and the supply chain have been made public. Since the COVID-19 pandemic has affected every aspect of everyone’s lives, it has been referred to as a “digital disruption.” There are already indications that digital transformation is here to stay, even though the effects of this pandemic are still being felt in every aspect of health care delivery around the world, from hospitals to home care to pharmacies and beyond. Over the coming ten years, one of the major forces driving change for healthcare providers will be the digital transformation. But what does this mean for healthcare organisations?

 

 

Healthcare facilities look for new channels of communication with their patients as they move into long-term care facilities or return home. When they are sickest and most at risk, patients need access to resources. The field of public health is always looking for fresh approaches to interact with local populations and stop the spread of disease. Technology is being used by government organisations to speed up the delivery of services.

 

The world is evolving. The healthcare sector has entered the digital age, and it will remain there. Healthcare organisations are therefore struggling to adapt to this new reality. In fact, it’s predicted that by 2030, cloud-based technology will be used by more than 80% of all healthcare providers to enhance patient care.

Telehealth provides access to remote communication.

Patients can receive care through telehealth from specialists who are highly qualified and skilled in their area of specialisation. The patient has access to medical counselling, treatment, and educational opportunities. In addition to lowering healthcare costs, this can help patients achieve better results. However, this technology is not only being used by consumers; it is also being used by hospitals, clinics, and other healthcare organisations that want to enhance the patient experience by providing easy access to remote health care services without having to establish permanent locations or rely on antiquated technology. Telehealth benefits go beyond expanding patient access to care: Additionally, it enables healthcare professionals to keep a closer eye on patients’ wellbeing and head off emergencies.

CPaaS and its role in remote care during the pandemic

The platform that enables healthcare providers to communicate with patients, families, and other stakeholders is known as a communication platform as a service (CPaaS). Even though it’s challenging to discuss CPaaS without delving into the particulars of each provider’s unique requirements, there are some crucial factors that anyone considering using this technology should take into account:

 

All areas of healthcare, including emergency medicine, obstetrics, neonatology, oncology, cardiology, cardiovascular surgery, and orthopaedics, have seen the rise of CPaaS. During the pandemic period, social media platforms were used more frequently in these industries.

 

With the help of CPaaS, healthcare professionals can communicate in real time with patients and remote individuals from any location or device.

 

The system’s functionality must make it simple to integrate with already-existing systems, like electronic medical records (EMR).

CPaaS is a game-changer for the healthcare sector.

It is a cloud-based platform that aids healthcare organisations in managing patient communications, from initial contact to follow-up, in order to guarantee accurate and efficient on-time information. Healthcare organisations can offer their patients digital health records that they can access from any location at any time with the help of CPaaS.

 

 

Organizations may communicate with their patients in real time and at any moment along the patient’s journey thanks to CPaaS. This applies to patients who contact doctors via hospital email addresses or social media accounts as well as those who stop by doctors clinic or emergency department. Additionally, doctors can make real-time chat rooms, virtual consultation spaces, or computer or phone-delivered appointment reminders.
All forms of healthcare communication will be handled by CPaaS, including

 

 

  1. Forms for registering patients
  2. Manage patient records
  3. Reminders for patient appointments
  4. Communications in general (e.g., marketing, newsletters)
 

Over the past few years, healthcare communication specialties have expanded significantly. Today, the typical patient can track and monitor their health information using a mobile app. The cloud-based features simplify daily tasks, which enhances healthcare decision-making. What does this mean for the patients they hope to serve as well as the thought leaders in healthcare organisations? It implies that having a communication platform at hand improves care, efficiency, and service. With that in mind, it is understandable why businesses are increasing their CPaaS usage while utilising a variety of communication channels to better meet the needs of physicians and their patients.

 

Even though there are many reasons to investigate CPaaS, it’s crucial to have an idea of which functions and services hospitals will use. The key to a successful CPaaS strategy is to clearly define hospital needs and how they relate to the overall objectives of a healthcare organisation. After all, what good is a system if it cannot satisfy the requirements and objectives of an organisation? To effectively use CPaaS services to ease the pain points faced by healthcare organisations, connect with Pinnacle Teleservices Experts first.

 

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